Privacy Notice
This Privacy Notice describes the categories of personal information we collect, how your personal information is processed and for what purposes we process your information during the recruitment process.
It is intended to comply with our obligations to provide you with information about our processing of your personal data under applicable privacy laws.
It is not intended and shall not be read to create any express or implied promise or contract for employment, for any benefit, or for specific treatment in specific situations. When we mention the words recruitment, employment or similar, we do not refer to our contractual relationship with you.
To help you find what you are looking for, we have divided the document into several sections.
We may amend this Privacy Notice from time to time to keep it up to date with legal requirements and the way we operate our recruitment process and our business. If at any point we decide to make significant changes to our Privacy Notice, we will publish the updated Privacy Notice on our website.
The Emirates Group entity responsible for your personal information will be the member of Emirates Group to which your job application is directed. This Emirates Group entity is the data controller of your personal information. This Privacy Notice is provided on behalf of each of these members of the Emirates Group.
Where you are subject to laws that require the Emirates Group to provide information on your personal data that is not included in this document, you will be provided with an additional or alternative privacy notice. If the additional or alternative privacy notice is provided to you and there is a conflict between the information set out in this Privacy Notice and the additional or alternative privacy notice, then the additional or alternative privacy notice will take precedence over the information set out in this Privacy Notice.
The Emirates Group includes several related businesses, including:
- Emirates, whose principal office is at Emirates Group Headquarters, PO Box 686, Dubai, United Arab Emirates. Emirates is a Dubai corporation established by Decree No. 2 of 1985 (as amended) of the Government of Dubai, which is primarily focused on airline operations and includes divisions and/or entities such as Emirates Skycargo, Skywards and Business Rewards; and
- dnata, whose principal office is at Emirates Group Headquarters, PO Box 686, Dubai, United Arab Emirates. dnata is a Dubai corporation established by Decree No. 1 of 1987 (as amended) of the Government of Dubai, which is primarily focused on ground handling, cargo, catering and travel agency services and includes divisions and/or entities such as dnata Travel, Arabian Adventures and marhaba.
You can find out more about the Emirates Group on our website.
This Privacy Notice applies to all those who apply for a job vacancy within the Emirates Group ("Emirates" or "we" or "us"), including candidates who apply directly through our website, attend our recruitment open days or assessment days and are referred to us by recruitment agencies ("candidate(s)") or "you" or "your"). It also applies to third parties whose information you provide to us in connection with the job application (for example, the person(s) you are related to who have a relationship or an interest with the Emirates Group).
| Categories of personal information | Purposes of processing | Legal basis |
|---|---|---|
| Demographic details: your name, nationality, gender, civil/marital status, date of birth, age, staff ID (if previously employed by the Emirates Group), applicant ID and photograph. | Collecting and reviewing your job application | Our legitimate interest to identify the most suitable candidate for the role. The processing is necessary to take steps prior to entering into a contract with you (if you succeed in the job application). |
| Contact details: address, telephone or mobile number and e-mail. | Communicating with you about the recruitment process Sending you email notifications on new job vacancies (job alerts). |
The processing is necessary to take steps prior to entering into a contract with you (if you succeed in the job application). Your consent. If you no longer wish to receive job alerts you may opt-out by unchecking the job alerts checkbox in your “Account Options”. |
| Career portal account details: your username and IP address. | Setting up and accessing your account on our Career portal | The processing is necessary to take steps prior to entering into a contract with you (if you succeed in the job application). |
| Regulatory information (pilot roles): your registration with any applicable regulatory authority, your regulated status and any regulatory certificates and references (e.g. license for flying, license for applying safety and emergency procedures), flying hours, fulfilment of military commitments, information on any aircraft accidents or incidents. | Assessing your eligibility to apply for the role. | Compliance with a legal obligation to which we are subject. |
| Health information (pilot roles): height, weight and Body Mass Index | Assessing your eligibility to apply for the role | Compliance with a legal obligation to which we are subject |
| Sensitive information (pilot roles): information on your criminal records. | Assessing your eligibility to apply for the role | Compliance with a legal obligation to which we are subject |
| Additional details (cabin crew roles only): height, willingness to wear the company uniform, ability to work on shifts, willingness to serve alcohol, fear of the water. | Assessing your eligibility to apply for the role | Compliance with a legal obligation to which we are subject |
| Additional details (customer service and technical roles only): willingness to wear the company uniform, ability to work on shifts, driving license | Assessing your eligibility to apply for the role | The processing is necessary to take steps prior to entering into a contract with you (if you succeed in the job application). |
| Additional details (UAE National roles only): if you hold a Khulasat Al Qaid or a Marsoom and a UAE National Identity Card (including ID number and expiry date), your current salary and your years of working experience. | Assessing your eligibility to apply for the role | Compliance with a legal obligation to which we are subject |
| Education and professional experience: education and academic history, work history, qualifications, professional memberships, CV, covering letter, reason for leaving current position, notice period, job application, video interview recordings, interview and assessment data, information related to the outcome of your application, past interviews with us. | Conducting job interviews and assessments. Assessing your skills, qualifications and suitability for the role. |
The processing is necessary to take steps prior to entering into a contract with you (if you succeed in the job application) The processing is necessary to take steps prior to entering into a contract with you (if you succeed in the job application) |
| Other skills: languages spoken, verbal, numerical and abstract reasoning skills, problem solving and decision-making skills, ability to meet deadlines, communication skills, management skills, risk management, business thinking. | Assessing if you have the skills needed to work for our organisation. | Our legitimate interest to recruit the most suitable candidate for the role. |
| Reference checks: referee’s contact details and data provided to us about you by your referees. | Verifying the information provided by you during the recruitment process. | Our legitimate interest to recruit the most suitable candidate for the role. |
| Offer and acceptance: information related to your salary and benefit expectations, details of any offer made to you, social security number, tax information, passport copy, national ID copy. | Extending you an employment offer. Entering into an employment contract with you. |
The processing is necessary to take steps prior to entering into a contract with you (if you succeed in the job application). The processing is necessary to take steps prior to entering into a contract with you (if you succeed in the job application). |
| Immigration details (expatriates only): immigration and eligibility to work information, security clearance outcome. | Issuing work permit and Visa to enter the UAE for working purposes. | Compliance with a legal obligation to which we are subject. |
| Reports and data analytics: reports and analysis on your interaction with us. | Providing insights that help us managing our operations and making our operations more efficient. | Our legitimate interest to optimise and improve recruitment operations. |
| Complaint and grievance data: allegations, complaints, investigation, proceeding records and outcomes (including security incidents), disclosures. | Dealing with grievances, disclosures and investigations on the recruitment process | The processing is necessary for the establishment, exercise, or defence of legal claims. Our legitimate interest to protect our assets The processing is necessary to comply with a legal obligation to which we are subject. |
| Health and medical information: if you need special assistance during the recruitment process | Considering whether we need to provide appropriate adjustments during the recruitment process, for example whether adjustments need to be made during a test or interview. | Our legitimate interest to ensure a fair recruitment process. |
| Health and medical information: past and current medical conditions, medications | Assessing your fitness to work for us. Assessing your eligibility to be enrolled in the company medical policy. |
The processing is necessary to take steps prior to entering into a contract with you (if you succeed in the job application). Compliance with a legal obligation to which we are subject |
| Health and medical information: past and current medical conditions, medications, drug and alcohol test results, vaccination records. | Complying with occupational and aviation medicine requirements. | Compliance with a legal obligation to which we are subject. |
| Information on other people: name, type of relationship to you and where they work within the Emirates Group. | Ensuring that we do not discriminate against candidates on prohibited grounds and that we conduct the recruitment process in a fair and transparent way. | Our legitimate interest to ensure a fair recruitment process |
| Information on dependents (if applicable): name, date of birth, nationality, marital status, health information. | Assessing your dependents eligibility to be enrolled in the company medical policy. Issuing Visa to enter the UAE. |
Compliance with a legal obligation to which we are subject. Compliance with a legal obligation to which we are subject. |
We mainly collect your personal information from you during the recruitment process. You may provide your personal information when you apply for the job vacancy on our website, when you upload your CV and cover letter, during job interviews and assessments, in emails, SMS and chat messages you send us or through verbal information which is subsequently recorded.
We also obtain some information from third parties: for example, job applications from recruitment agencies, references from a previous employer, medical reports from external professionals or where we employ a third party to carry out a background check (where permitted by applicable law).
To the extent permitted by applicable laws, we collect some personal information from publicly accessible sources, such as the internet, as well professional databases such as LinkedIn and social media.
We collect personal information regarding other people related to you from you.
Within the Emirates Group, your personal information can be accessed by or may be disclosed on a need-to-know basis to:
(a) local, regional and global Human Resources, including managers and team members;
(b) local, regional and executive management responsible for managing or making decisions in connection with your recruitment;
(c) healthcare professionals working with the Emirates Clinic (if you apply for a job in the UAE);
(d) system administrators; and
(e) where necessary for the performance of specific tasks or system maintenance, by staff in the relevant teams such as the IT team; and
(f) entities of the Emirates Group other than the one you applied for if you authorise us to do so and if we think that you may be interested in a job vacancy in such entities.
Outside the Emirates Group, your personal information is made available to:
- service providers, consultants and other professional advisors and their associated companies and sub-contractors that provide us with services necessary to carry out our operations;
- business partners and their associated companies and sub-contractors whom we work with.
In these instances, recipients of your personal information carry out their tasks upon our instructions for the purposes mentioned above and your personal information will only be disclosed to them to the extent necessary to provide the required services or work.
Other third parties with whom your data will be shared include, governments, government organisations and agencies, border control agencies, law enforcement and other public agencies as permitted or required by law, tax authorities, regulatory authorities. We expect such third parties to process any data disclosed to them in accordance with applicable law, including with respect to data confidentiality and security.
The Emirates Group is a global business, which means your personal information will be transferred and stored in countries other than the country in which you normally reside. These countries are:
- The countries where we store your personal information:
- The United Arab Emirates
- The United States of America
- The Republic of Ireland
- The Netherlands
- The countries where the Emirates Group has an establishment.
Some of these countries are subject to different standards of data protection than the country in which you reside.
We will take appropriate steps to ensure that transfers of personal information are in accordance with applicable law, and we only transfer personal information to another country where:
- we are satisfied that adequate levels of protection are in place to protect your information; and
- the transfers are fully managed to protect your privacy rights and interests and are limited to countries which are recognized as providing an adequate level of legal protection or where we can be satisfied that alternative arrangements are in place to protect your privacy rights.
To this end:
- we ensure transfers within the Emirates Group will be covered by an agreement entered into by members of the Emirates Group (an intra-group agreement) which contractually obliges each member to ensure that personal information receives an adequate and consistent level of protection wherever it is transferred within the Emirates Group;
- where we transfer your personal information outside the Emirates Group or to third parties (such as those who provide and host our HR systems), we obtain contractual commitments from them to protect your personal information; or
- where we receive requests for information from law enforcement or regulators, we carefully review and validate these requests before any personal information is disclosed.
In the event your personal information is transferred to a foreign jurisdiction, it may be subject to the laws of that jurisdiction, and we may be required to disclose it to the courts, law enforcement or governmental authorities in those jurisdictions.
When provided by the applicable law and to the extent provided by the applicable law, you have a right to contact us for more information about the safeguards we have put in place (including a copy of relevant contractual commitments) to ensure the adequate protection of your personal information when this is transferred as mentioned above.
1. Protection of your personal information
We have implemented and maintain appropriate technical and organisational security measures, policies and procedures designed to protect the personal information that you share with us and safeguard the privacy of such information. For example, the measures we take include:
- placing confidentiality requirements on our staff members and service providers;
- implementing controls to ensure that access to your personal information happens on a need-to-know basis only;
- following security procedures in the storage and disclosure of your personal information to prevent unauthorised access to it.
2. Storage of your personal information
We try to ensure that personal information is kept as current as possible, and that irrelevant or excessive information is deleted or made anonymous as soon as reasonably practicable.
We retain your personal data so that we can show, in the event of a legal claim, that we have not discriminated against candidates on prohibited grounds and that we have conducted the recruitment exercise in a fair and transparent way.
Moreover, we retain your personal data in case another role within the Emirates Group becomes vacant for which you may be a fitting candidate and if you authorise us to do so.
Where you are subject to laws that provide you with such rights, depending on certain exceptions, and in some cases dependent upon the processing activity we are undertaking, you may have certain rights in relation to your personal information. These rights may include the right:
- To access, rectify and update your personal information.
- To erase your personal information.
- To object to and restrict the processing of your personal information.
- To request portability of your personal information.
To withdraw consent where we have relied on your consent to process personal information by contacting your local Human Resources representative or emailing us at privacy@emirates.com or privacy@dnata.com. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal. - To lodge a complaint with your local supervisory authority about our processing of your personal information.
If you wish to access any of the rights set out, we may ask you for additional information to confirm your identity and for security purposes, before disclosing personal information to you.
If you applied for a job vacancy with Emirates airline, you can exercise your rights by emailing us at privacy@emirates.com or by sending us a communication at Data Privacy Office, Emirates, P.O. Box 686, Dubai, United Arab Emirates.
If you applied for a job vacancy within another company of the Emirates Group, you can exercise your rights by emailing us at privacy@dnata.com or by sending a communication to the entity you applied to.
We may not always be able to fully address your request, for example, if it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way.
The primary point of contact for all issues arising from this Privacy Notice is our Data Privacy Officer, who can be contacted at privacy@emirates.com or privacy@dnata.com or by sending us a communication to the Data Privacy Office, Emirates Group, P.O. Box 686, Dubai, United Arab Emirates.
If you have any questions, concerns or complaints regarding our compliance with this Privacy Notice, we encourage you to first contact our Data Privacy Officer. We will investigate and attempt to resolve complaints and disputes as quickly as possible and, in any event, within the timescales provided by applicable data protection laws.