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Cabin Crew Operations & Service Delivery

Location & Facilities


Service Delivery is based in the new Emirates Group Headquarters. Training takes place in the Emirates Aviation College – Crew Training Facility.

This seven-storey purpose-built state-of-the-art centre is dedicated to a single idea – producing the finest cabin crew in the air.

Training covers evacuation and safety, emergency procedures, inflight service, the importance of image and uniform, fitness and nutrition, leadership, security procedures and medical training that has been accredited by the Royal College of Surgeons of Edinburgh.

The facilities provided are second to none. For safety and emergency training, state-of-the-art full motion simulators of all the aircraft types in the Emirates fleet are used. These are equipped with smoke simulators, visual and audio displays that provide trainees with the most realistic simulations of every possible emergency scenario from decompression to emergency evacuation on land and water.

Cabin crew service training ranges from full silver service for fine dining to mixing the perfect cocktail and takes place in 14 scale replicas of the different Emirates cabins. These include a 32-metre upper deck section of Emirates’ Airbus A380 that is believed to be the largest in the world.

Specialty training rooms are provided including one for providing full information on the wide range of duty free products. An Arabic majlis provides a perfect setting for their introduction to Arab culture and customs