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Airport Operations

Learning and Development


"We achieve what we do because of our people. We choose them very carefully, and just as important, they choose us very carefully”

Maurice Flanagan, Executive Vice Chairman - Emirates Airline & Group

People are the heart and soul of the Emirates Group, therefore recruiting, training and retaining high calibre people is one of the core values of the business. 

In recognition of the importance of self-development and increasing knowledge and skills, Emirates operates high calibre training programmes which are accessible to all individuals across the Group. 

These courses are facilitated through a variety of mediums including classroom based, on-the-job, online (eLearning), practical assessment, simulation, project based or a combination of these options (blended).

A network of Learning Resource Centres (LRC) exist in various Emirates Group buildings in Dubai, providing an environment for self or group-based study away from the busy workplace. In addition to this, ‘My Learning Zone’ is the Emirates Group learning portal. It provides a one-stop location for accessing training and development information and for online learning courses for all employees.

All new employees, regardless of their experience are given intensive theoretical & practical training to ensure that they will perform as per the company standard and standard operating procedures (SOPs).

By demonstrating excellence in one of the business objectives or by providing superior service to a customer or a colleague, any staff member at Emirates Airport Services from Grades 1-7 can be nominated for an award as part of the EKAS staff reward scheme.