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Airport Operations

dnata Ground and Cargo Handling


Airline passengers expect a seamless experience from check-in to baggage delivery. And that’s exactly what we deliver. We’ve expanded into some of the world’s busiest airports.

We’re now in 8 countries in 19 airports, from Australia to the UK. Whether greeting passengers with a warm welcome or ensuring their luggage arrives safely at their destination, we ensure smooth arrivals and departures for around 192,442 people each day— around 74 million travellers annually.

Safety is at the heart of everything we do. We promote a just culture that focuses on identifying and resolving issues before they become problems. We pride ourselves on our training standards, sharing best practices among our staff around the world. We use some of our industry’s most advanced technology and lead the way with the implementation of ISAGO (IATA Safety Audit Ground Operations) standards. Today, most of our worldwide operations are ISAGO certified. The rest will soon follow.Our global network serves over 250 airlines, turning around more than 250,000 aircraft each year, or an average of 709 aircraft every day.

Dubai International Airport - Terminal 2
Operations at Terminal 2 play a vital role in dnata's ground handling business at Dubai International Airport. We offer full ground handling services to Fly Dubai and other passenger carriers, as well as supporting the terminal's freight operations. Given the breadth of services delivered at Terminal 2, we're able to offer rewarding careers in check in and baggage, as well as roles in back office, ramp and cargo operations.

Al Maktoum International Airport (AMIA)
When complete, AMIA will become the world's largest airport, so there's a real opportunity for skilled and trainee ground handling and cargo professionals to grow in this exciting and challenging environment. At the moment, we provide ground and ramp support services for freight aircraft but, in time, this will also extend to passenger operations.

Airline Services

Customer Services

Our dedicated customer service team is the key interface between our customer airlines and their passengers and we play a leading role... 

Ramp Services

In ramp handling, every second counts and we’re 100% dedicated to ensuring that your aircraft's tight schedules are met... 

Baggage Services

Our dedicated Baggage Services staff is responsible for the safe and on-time processing of arrival, joining and transferring of baggage... 


Our cargo business spans three continents, shifting over 1.7 million tons annually. That’s 4,766 tons of cargo a day. In a world of... 

Ramp Safety and Compliance

The Ramp Safety and Compliance team to ensure that our people and our equipment adhere to the strictest guidelines... 

Operations Services

Taking to the skies smoothly with dnata Flight Operations. Our fully licensed flight staff work around-the-clock to provide air crews... 

Support Functions

Business Support

Business Support plays a critical role within dnata since it helps us find new and exciting ways to improve the way we do business with our customers... 

Technical Services

dnata’s teams of mechanics and technicians have access to the most advanced technology in the industry, so they’re able to offer... 

Commercial and Business Development

The Commercial and Business Development helps build on the success of dnata Airport Operations by generating revenue...