Our Service Excellence
We deliver products and services of consistently high quality so as to secure the enthusiasm and loyalty of our customers.
As a powerful international brand delivering a world class product we believe that the Customer Experience is the differentiator. Our challenge is to constantly re-look at what we do and to keep designing and delivering an Emirates experience in a way that our customers see, hear and feel the power of the brand. This is what sets us apart from other organisation across all areas of our business. A commitment to customer services is therefore a critical value that all employees demonstrate internally and externally across the organisation.
Our Group has been recognised many times over the years through industry and customer service awards. See the list of the various awards given to our Group over the last two decades.